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Contact Us

Our friendly personal shopping team are here to help you with your every need.

Contact Information

Please note our customer experience team will be available from 09:00am - 2:00pm on Christmas Eve and closed during Christmas Day and Boxing Day.

For order related and general enquiries, our customer experience team can be contacted on 0800-111-4524 during the following times:

  • Monday: 9:00am - 4:00pm
  • Tuesday: 9:00am - 4:00pm
  • Wednesday: 9:00am - 4:00pm
  • Thursday: 10:00am - 4:00pm
  • Friday: 9:00am - 4:00pm
  • Bank holidays: 9:00am - 5:00pm

Alternatively, you can also email us at

If you would like to provide us with general feedback, perhaps in relation to a recent visit or order, please email

If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting

Postal Address

If you would like to send correspondence by post, please write to:

Aurum House, 2 Elland Road, Braunstone, Leicester, LE3 1TT

Press & Media Enquiries

Click here for press & media enquiries.

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